Customer Testimonials

"Today, our providers are managing cases using disparate systems and processes which makes exchanging information with agency systems a very manual and error-prone process. The Commonwealth of Massachusetts is standardizing our provider interfaces via Provider Direct. We are confident that our increased automation of provider communications will enable us to spend significantly less time on administrative tasks so that resources can be further dedicated towards client services."
-- Joan O'Rourke, CIO, Massachusetts Executive Office of Elder Affairs

"We needed a robust solution to manage the high volume of investigations. After a rigorous evaluation, we chose Harmony for APS because it meets our needs, it is highly configurable and it is integrated with our existing Harmony for Aging (SAMS) system for our Older American Act programs. Through the secure integration, Harmony is able to consolidate information about senior citizens being cared for in their homes and communities with data from investigations related to reports of abuse and neglect of senior citizens and dependent adults to better serve and protect them."
- Cynthia D. Banks, Director, Los Angeles County CSS

"Harmony for Aging will help us automate processes so that we can more efficiently administer our nutrition programs and provide the best service to senior Hoosiers."
-- Faith Laird, Aging Director, Indiana Division of Aging

"We pursued a procurement process that was rigorous, both for ourselves and for the respondents. Synergy [now Harmony] distinguished themselves in the process as an industry leader with the horsepower necessary to implement a large and complex deployment."
-- Massachusetts Executive Office of Elder Affairs

"We are very pleased to have found a vendor and suite of products which will allow us to achieve our ambitious goals. We need a system which will allow us to integrate several programs and funding sources as we work towards a single-point-of-entry web based model. After careful evaluation, Synergy's [now Harmony's] products and track record made this a clear choice."
-- Donna Brooks, Deputy Administrator for the Nevada Division for Aging Services

"We are a small AAA, with Providers who have limited IT resources. Subscribing to AgingNetwork.com for our SAMS [now Harmony for Aging] deployment will allow us to support our Providers' use of the system from our desks, without needing to travel to remote sites and will allow us to monitor their data with ease and efficiency."
-- Imperial County California AAA

"Our deployment of Synergy's [now Harmony's] products has exceeded our expectations. The fact that we were able to meet a very aggressive time line successfully, and that the process went so smoothly speaks volumes about Synergy [now Harmony] and its products. The training was just top notch, and was the most professional and useful training we could have hoped for. Our statewide user base is very pleased and excited."
-- Scott Hague, North Dakota Aging Services Division

"AgingNetwork.com [now Harmony for Aging] will allow us to easily manage our five county SAMS deployment. Synergy's [now Harmony's] long track record of successful client data management, CDA reporting and excellent customer support make them the clear choice for successful client data management into the future. The fact that Synergy [now Harmony] is now able to host all of their applications for us and make them available over the web through AgingNetwork.com will save us time, money and administrative resources. The fact that we will have the tools needed to achieve HIPAA compliance is an added bonus!"
-- Calilfornia's Area 12 AAA

"We are in need of a solid, proven solution to help us manage the concerns of nursing home residents throughout the state. OmbudsManager [now part of Harmony for Aging] will improve ombudsmen and volunteer productivity, as well as enable us to complete complex federal reporting requirements."
-- Esther Houser, Oklahoma Ombudsman

"The Massachusetts State Long Term Care Ombudsman Program is pleased to be joining 24 other State Ombudsman Programs utilizing Synergy's OmbudsManager [now part of Harmony for Aging] for data collection and maintenance. The system will help us to meet our data management and federal reporting needs more effectively and efficiently. We have had a critical need for a proven and affordable solution for daily record keeping and federal reporting. Synergy's [now Harmony's] web-based product is the solution we have been looking for."
-- Mary McKenna, Massachusetts State Long Term Ombudsman

"Our local ombudsmen are calling or e-mailing me daily to find out when we can switch to OmbudsManager. We are in need of solid, proven and affordable solution for daily use and federal reporting. Synergy's [now Harmony's] web-based solution is what we have been looking for."
- Priscilla Cheever, Michigan Assistant Long Term Care Ombudsman