Harmony OmbudsManager™

Harmony OmbudsManager is the most comprehensive and trusted ombudsman case management system available on the market today.  Used by over half of the state ombudsman programs in the country, OmbudsManager provides intuitive and comprehensive nursing home complaint management and fully automates federal National Ombudsman Reporting System (NORS) reporting.
With OmbudsManager, you can:

  • Integrate ombudsman information across counties, regions, or an entire state
  • Automate the case management process for all of the ombudsmen within a program
  • Ensure consistency from case to case, utilizing the automatic case numbering system and NORS-compliant data elements, including major/minor complaints, dispositions, journals, and more
  • Track all ombudsman activities including facility visits, training sessions, consultations, and more
  • Generate flexible, powerful reports
  • Quickly find cases and relevant information using OmbudsManager’s powerful search tools
  • Create and submit official NORS reports with a click of a button using Harmony’s Ombudsman Reporting Tool (ORT)
  • Easily track and monitor everything from FTEs to facilities, residents’ complaints, and complainants
Contact us today to learn more about Harmony OmbudsManager.