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Harmony for Aging OmbudsManager (OmbudsManager) is the most comprehensive Ombudsman case management system available on the market today. Used by over half of the state Ombudsman programs in the country, OmbudsManager provides intuitive and comprehensive nursing home complaint management and fully automates your federal NORS reporting.
With OmbudsManager you can:
- Integrate Ombudsman information across counties, regions, or your entire state
- Automate the case management process for all of the Ombudsmen within your program
- Ensure consistency from case to case, utilizing the automatic case numbering system and NORS-compliant data elements, including major/minor complaints, dispositions, journals, and more
- Track all Ombudsmen activities including facility visits, training sessions, consultations and more
- Generate flexible, powerful reports
- Quickly find cases and relevant information using OmbudsManager’s powerful search tools
- Create and submit official NORS reports with a click of a button using Harmony’s Ombudsman Reporting Tool (ORT)
- Easily track and monitor everything from your FTEs to your facilities, residents’ complaints and complainants