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Harmony for Aging Information & Referral (I&R) is a purpose-built, AIRS-compliant, single-point-of-entry system tying together call centers, resources and consumers. This proven solution is completely customizable, allowing the comprehensive automation of all I&R programs, small or large.
Harmony for Aging I&R provides thorough call tracking, powerful search functions, flexible and meaningful reporting, full incorporation of the AIRS taxonomy and an intuitive user interface that makes data entry a breeze. Harmony for Aging users can see new consumers and referrals made through Harmony for Aging I&R immediately on their dashboard, and can collaborate with other I&R users. Harmony for Aging I&R facilitates NAPIS Reporting on I&R activities, tying in I&R to case management, ultimately achieving outcome-based measurements, all with a single point of entry.
With Harmony for Aging I&R you can:
- Seamlessly and securely integrate with Harmony for Aging to track a consumer from the point of initial intake throughout the entire service delivery lifecycle
- Track all consumer contacts, including incoming calls, outgoing calls, walk-in visits and more
- Manage all resource data in a single, consolidated database
- Maintain all aspects of a call, including topics discussed, outcomes, activities and follow-ups, notes, and more
- Swiftly perform keyword, service and resource searches and make referrals to any organization, for any service, using the intuitive search and referral features
- Easily assign all five levels of the AIRS taxonomy to services for intuitive searching and reporting
- Utilize custom intake assessments to track different consumer data based on unique needs
- Conveniently track historic calls via the Harmony for Aging Information & Referral Call Log
- Report on all I&R data, including call activity, referrals made, resources most referred to, and many other vital data points
- Share resource data with other AIRS-compliant systems
- Optionally upload resource data to your organization’s ADRC site using Harmony for Aging Web Resource Center