Harmony for Aging and Adult Services™
Information & Referral

Harmony for Aging and Adult Services Information & Referral (I&R) is a purpose-built, AIRS-compliant, single-point-of-entry system tying together call centers, resources, and consumers. This proven solution is completely customizable, allowing the comprehensive automation of all I&R programs—small or large.

I&R provides thorough call tracking, powerful search functions, flexible and meaningful reporting, full incorporation of the AIRS taxonomy, and an intuitive user interface that makes data entry a breeze. Harmony users can immediately see new consumers and referrals made through I&R on their dashboard, and can collaborate with other I&R users and track the consumer through the entire service delivery life cycle. I&R facilitates NAPIS Reporting on I&R activities, tying in I&R to case management and ultimately achieving outcome-based measurements, all with a single point of entry.

With Harmony for Aging and Adult Services I&R, you can:

  • Seamlessly and securely integrate with Harmony for Aging and Adult Services to track a consumer from the point of initial intake throughout the entire service delivery life cycle
  • Track all consumer contacts, including incoming calls, outgoing calls, walk-in visits, and more
  • Manage all resource data in a single, consolidated database
  • Maintain all aspects of a call, including topics discussed, outcomes, activities and follow-ups, notes, and more
  • Swiftly perform keyword, service, and resource searches, and make referrals to any organization for any service using the intuitive search and referral features
  • Easily assign all five levels of the AIRS taxonomy to services for intuitive searching and reporting
  • Utilize custom intake assessments to track different consumer data based on unique needs
  • Conveniently track historic calls via the I&R call log
  • Report on all I&R data, including call activity, referrals made, resources most referred to, and many other vital data points
  • Share resource data with other AIRS-compliant systems
  • Optionally upload resource data to Aging and Disability Resource Centers (ADRCs) using Harmony for Aging and Adult Services Web Resource Center
  • Automatically populate SART reports with data collected within I&R call sessions

Contact us today to learn more about how Harmony for Aging and Adult Services Information & Referral can help your organization.