Social Services agencies are responsible for managing a complex web of social services and behavioral health programs that are supported by funding from grants and endowments, as well as federal, state, local, and third parting funding sources. Current technology is often focused primarily on back office billing and less on the day-to-day case management needs of case workers. Social workers have large case loads, a burdensome amount of paperwork taking workers away from direct client service, and complex business processes and licensure regulations to follow.
Social Services agencies provide services to adults and children in their communities. The programs listed below are managed most efficiently by agencies today using Harmony:
- Child and Family Services such as Foster Care, Adoption, and At Risk Youth and Family Services, offered in residential settings, group homes, in home services, and services in educational settings
- Adult Services such as Adult And Aging Programs, Adult Day Care Programs, Adult Protective Services, Auxiliary Grant Programs, and Companion Programs
- Behavioral Health Services covering Mental Health services like Community Support Programs and Outpatient programs; Intellectual Disabilities services such as Day Programs, Vocational Support programs, and In Home services; and Substance Abuse services such as methadone maintenance, short and long term detox, outpatient programs, residential and group homes, jail based services, and prevention activities.
Solution Overview
Harmony’s Social Services solution for provider agencies (Harmony Providers) provides an electronic case record containing demographic, eligibility, clinical, and service data for each client, allowing agencies to better manage caseloads, program enrollments, bed assignments, and service delivery.
Harmony helps ensure that all levels of the agency and their provider organizations are able to efficiently perform the variety of tasks required to provide and manage services to their clients. Harmony’s client-centric approach creates a single, fully integrated, consistent, and comprehensive view for each client, while allowing each level of the organization to access information and functions essential to its role.
Key Government Social Services Components
- Centralized Intake and Referral: Harmony offers centralized intake and referral management, capturing callers, requests for services, referrals, and intake appointments. Users can schedules appointments, produces statistical reports on calls such as timeliness, and counts of new cases.
- Comprehensive Case Management: Case workers complete screenings of clients for initial eligibility in Harmony, process intakes and complete assessments, document medications and diagnoses, record client contacts, enter emergency contacts and significant others, set alerts, receive reminders for next steps, conduct service plans, document service delivery, and process discharges.
- Improved Financial Management: Using Harmony for billing can lead to amazing results: one Harmony customer was able to reduce their DSO’s from 90 to 10 days. Harmony simplifies service delivery documentation, including the linking of services to plan goals, and the supervisory approval process of service activities. Harmony creates invoices directly from service activities, and bills them to the most appropriate payers, creates 837 HIPAA transactions and receives 835s from payers.
- Outstanding Performance Management and State Reporting Tools: Provides standard reimbursement reports that summarize financial and service data by client, program, service, funding source, provider, etc. Harmony offers dashboards to help management to quickly identify outliers, manage compliance, and measure performance. Harmony provides ad hoc reporting tools to help management quickly analyze data.
Harmony SS | Harmony SS: Government