Each year, Adult Protective Services (APS) programs in all of the states receive more than 500,000 reports of abuse, exploitation or neglect concerning older or vulnerable adults. It is estimated that as many as 84% of all such cases are never reported and as many as five million individuals are subjected to such treatment each year. Outdated technology and “siloed” systems, insufficient budgets and management tools, lack of integration across the continuum of programs in which an elderly person may be enrolled, and an inability to easily access relevant documents or information can all compromise the ability of APS workers to prevent further abuse. APS workers and programs need:
- the ability to document all aspects of each investigation and any actions taken.
- the ability to track an individual across programs and over time.
- accurate and immediate statistics on each incidence of adult abuse, neglect, or exploitation.
Solution Overview
Harmony’s Adult Protective Services solution (Harmony APS) is a flexible, web-based integrated case management system configured specifically for APS agencies and based on industry best practices. Harmony APS meets a range of needs often reported by APS agencies, such as workflows that help workers clearly follow the steps throughout the APS process; management tools that help ensure proper supervision of APS staff; and automated business processes that provide clear alignment between actions and policies and procedures.
Key Harmony APS Components
- Exceptional, web-based Integrated Case Management : Provides access information about the victims, their families, and perpetrators across program silos; guides workers through standard processes; offers flexible solutions to meet each customer’s unique needs; provides portable solutions to help workers out of the office; and supports care plans based on investigative findings that clearly identify client needs, goals, and objectives linked directly to service delivery.
- Outstanding Performance Management Tools: Provides dashboards to help APS management quickly identify problem areas, manage performance, monitor outcomes, produce automated alerts, ticklers, reports; provides ad hoc reporting tools, and a plethora of standard reports to help management quickly answer stakeholder questions.
- Maximized Flexibility and Best Practice Support: Provides a system that encourages best practice, and helps identify cases and staff that fail to follow them; helps new staff quickly learn and follow standard business processes; flexibility allows for exceptions and emergencies, while reminding staff and management to go back to fill in steps and details later; aligns practice with policies and procedures; and helps ensure that all cases are treated fairly and with equal access to quality care.